Returns & Exchanges

At Emaxmodel, we want you to be completely satisfied with your purchase. If your new fashion find isn't quite right, you can return unworn items with original tags attached within 30 days of delivery.

1

Initiate Your Request

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all original tags, labels, and hygiene seals are intact and undamaged.

3

Ship It Back

Affix the prepaid shipping label provided in your email to the outside of your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing